Discover our retail

Coaching program

One-to-One Business Coaching

In a trusting 1:1 Coaching process, you will be accompanied on your journey to greater success and inner stability. Self-assessment of one’s own strengths and weaknesses is a central instrument for recognizing your own potential and at the same time making possible solutions visible.

Topics can be

Handling staff issues, stress and excessive workload

Career Check – what‘s next? Prepare for your next position

"Suddenly manager" - How to cope with unexpected increase of responsibility

Confidence Coaching – especially in the luxury world people may feel insecure or pretentious when dealing with demanding clients

Leadership enhancement, self organization, feedback & goal setting

For whom

Retail employees on behalf of management

Private individuals, Store Managers, supervisor, who feel the need to sharpen their competences

Store owners in search of collegial sparring opportunities

Team & Group coaching

Topics can be

People Centric Communication Skills

Enhance a feedback culture

Growing Self-confidence to face difficult situations and demanding clients

"Keep me if you can" - accompany new joiners during their first 90 days in the company, putting company standards into practice.

Boosting KPI genuiously with joy - "What refrains me from cross-selling?“

Create a Customer Journey with all senses

Prepare for a successful retail graduation (IHK-Prüfung)

For whom

Retail Teams on behalf of management

Companies who offer retail aprenticeships

Shopping Centre Managements who want to support their brands


Discover the excellent
customer shopping experience.

For center management

Attract, Engage & Convert

Are sales teams in your center ready and fit to engage and increase conversion rate to reach the full potential?

Have you asked yourself how to enhance customer loyalty in your mall?

Do you desire consistent and excellent selling technique and a high service level at your retail stores?

Ensure your marketing budget is well spent.
Empower your Tenants with Retail Coaching.


"What's next? I hadn't been getting along with my boss for some time. We were constantly clashing. After coaching with Claudia, I was able to address all these topics. Thank you for the reflection, feedback and absolute discretion. I felt understood at all times and welcome even with topics that were unpleasant for me. Claudia, please keep up your critical questions. After my initial resistance, it did motivate me a lot and made me think about how to respond better." Sabina F.
"I would like to thank Claudia Unger for the trusting collaboration. Through her valuable feedback and mutual inspiration, I respected her not only as a supervisor, but rather also appreciated her as a coach and sparring partner. Claudia always motivated me with encouragement and humour to master even stressful situations with a smile. All the best for the future, dear Claudia." Ivan Zafirov Store Manager, Gucci
"Coaching with Claudia is based on a trusting, professional, and emphatic approach. She gave me an unvarnished, self-reflective view of my work as a manager. I was also able to derive valuable insights and specific actions for myself." Paul B. Store Manager Roche Bobois
"Dear Ms. Unger, I must thank you - for your support, your sometimes challenging but extremely helpful questions and suggestions, for your frankness and the reality checks, for your empathy and your encouraging words. You have empowered me so much in such short time and let me move on to the next chapter with more self-confidence and determination. From the bottom of my heart really many many thanks!" Lara A. Career change
"For personal reasons, I wanted to change my job. I was desperate and I did not know what to do. Happily, I was introduced to Claudia Unger. In just a few coaching sessions, I discovered how many more skills I had and how resourceful I actually am. The entire process made me feel strong and confident to continue my career in a new direction. I am very thankful for Claudia’s clarity, empathy and support in a difficult moment" Ellen H., Ex department manager Karstadt

This is how the process works.


Initial Interview & goal setting

Detailed analysis of the current situation. Define the goal.


Outline the course

Introduction & Agreement on enhancement program.


Conduct the Coaching process

Single & Team sessions; Consulting on the floor.


Support & follow-through

Periodical catch-up help to reinforce what has been elaborated.

Good to know

Together with a network of coaches, trainers, mediators and retail & sales specialists we are able to offer a wide range progam.

One-to-one or group coaching, workshops, follow up on the job.

All moduls can be booked individually and as a package.

We coach in German & English language, online & in presence.


For all career levels
Retail Management & Sales Teams

Do you like what you’ve seen? Contact us!

Unger Coaching

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